Please use the cleaned file for your mail merge usually it should work well. Remove all columns you do not need to make the file smaller.Remove all duplicated columns (sometimes the paper ID or the person ID appears several times in an export).Use this file instead of the XML/XLS-Export from ConfTool. Open the export from ConfTool in Excel and save it in the newer XSLX format. Unfortunately Office 2011 for Mac seems to be buggy and you have to consider several issues if you want to use mail merge to create a serial letter (form letter, circular letter) on OSX.
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